Loading... Please wait...

Free USA Standard Shipping On Orders Over $49

Easy & Fast Returns

Secure Shopping Guarantee

Shipping & Returns

show / hide sidebar
Shipping Policy
 
Thank you for visiting and shopping at Dude Undies. Following are the terms and conditions that constitute our Shipping Policy.
 
Shipment processing time All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
 
Shipping Rates & Delivery Estimates
 
We offer 2 types of shipping rates 
 
  • Free Shipping - (5-7) Business Days - Order$49+
  • Priority Shipping - $6.95 (2-3) Business Days

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Dude Undies only ships to addresses within the U.S. and U.S. Territories. We do offer shipping to Post Office Boxes as well.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Dude Undies is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
 
Dude Undies
Attn: Returns
2020 N California Ave Suite 7 #130  
Chicago, IL 60647  
United States  
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 
 
EXCEPTIONS    
 
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
Please Note
      
     ●     Sale items are FINAL SALE and cannot be returned.        
     ●     Item Must Be In Original Package   
     ●     Item Must Be In New Conditions   
     ●     Item Must Be Unworn   
     ●     Item Must Be Odor-Free   
     ●     Item Must Have Original Tag Attached   
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at: 
store@dudeundies.com 

Back to Top